Payment and Return Policies
Accepted forms of payment are credit/debit cards by Visa, MasterCard and Discover, or checks.
Unaccepted forms of payment are American Express, PayPal, or cash.
Returns (within 60 days)
New, unopened items that were purchased through VitaminExperts.com can be returned within 60 days for a full refund minus any shipping fees. If you are returning 10 or more of the same item, a 15% restocking fee will be applied. Any damaged or wrongly shipped products will be refunded with shipping costs, upon being returned to us. To process your return, the product must be returned to us, unless there are reasonable circumstances why this cannot be done. We request that a shipping method be used that can be tracked and insured. Empty bottles or bottles less than half full will not be credited unless there are reasonable circumstances. Payments made with a credit card will be refunded to the card used for your order.
Please note that this return policy only applies to products purchased from VitaminExperts.com and from phone orders, but not from other websites or retail stores who carry the same product(s).
Returns (after 60 days)
Unopened products can be returned after 60 days, if pre-approved by a staff member. Because products have a limited shelf life, you will be charged a 15% restocking fee. Returns will not be accepted after 120 days.
With your package, please include the full name that is on the order and/or the order number. All returns must be sent, using a tracked an insured method, to this address:
229 W Roosevelt Rd
Lombard IL 60148